Get A Call 865-245-0029
contact banner

Services

Why should Small Carriers &
Owner Operators choose us?

More Revenue, Less Headache…

Personal Dispatcher

Once the dispatch agreement is signed and we receive all your carrier info, we schedule an on boarding call with the Dispatch Manager. This on boarding call will introduce you our dispatch processes, re-verify your requirements and assign you a dedicated personal dispatcher for daily support. The dedicated personal dispatcher will be your point of contact every day.

Shipper & Broker Communication

We will handle phone and written communication to the shipper and broker concerning carrier packet setups, load status updates, change of plans, any additional paperwork on the carrier behalf, etc.

Book Keeping

We do not request task involving company sensitive information, but are equipped handle your invoicing, load factoring, record keeping, carrier on boarding and data entry at a fraction on the time and cost in house.

Freight Rate Negotiations

Our dispatchers are expert negotiators and handle negotiating the load freight rate with brokers and shippers on your behalf. Additionally, we handle detention requests, TONU (Truck Order Not Used) and layover request for rescheduled loads.

Full Transparency

We work on your behalf and all rate confirmations are booked under your name creating full transparency and worry-free operations. Load payments go directly to you and then we invoice you for our service.

After Hours Support

24/7 and/or Weekend Support is a wicked problem for trucking and small dispatch companies. Most companies must pay a premium for this coverage time frame even if nothing happens. We’re able to offer this coverage at an affordable price while providing consistent customer satisfaction

After Hours Load Management

Current trucking and dispatch companies use our flat fee service to add capacity for load booking or freight support during after hours and as an alternative to hiring additional staff

Back Office Support

We can handle your invoicing, load factoring, record keeping and data entry at a fraction of the time and cost in house

"LET US FILL THE POTHOLES OF TRUCKING CALL US AT"

What We Offer

Dedicated Dispatcher

Dispatch Support 24/7

Market Trend Analysis

Load Search/Booking

Load Rate Negotiations

Broker Credit Checks

Carrier-Broker Setups

All Driver Assistance

Roadside / Maintenance Support

Trip Coordination

Develop Dedicated Lanes

Submit Loads for Payment

Top 5 Benefits Of Owner-Operators Utilizing A Dispatch Service

Frequently Asked Questions

How do I get started?

Simply click the “INQUIRE” button and fill out the registration form on the next page. The entire process takes a few minutes and can be done on any device including your smart phone or tablet. Our Sales representatives will return a call within 24 hours helping you chose perfect plan that suits your needs and will guide you further. Contact us at 1(865) 245-0029 or email us info@thedefenderdispatch.com

Do I need my Own Authority?

Yes, all owner-operators and carriers working with Defender Dispatch are required to operate under their own motor carrier authority. We are not a carrier, neither a broker.

What kind of trucking companies do we work with?

We work with carriers of all sizes from one truck Owner Operators to trucking companies with double-digit company drivers.

Do we Force Dispatch?

No, as an owner, you can decline a load at any time. We work hard to provide loads that fulfill your requirements and preferences. As long as you communicate it upfront, we will only provide loads per your required profile.

How are Carriers paid for loads?

When the load is booked under carrier’s company name, same company name is put on the rate confirmation by the broker or shipper and only you as the company owner is authorized to received funds. Funds from tendered loads do not go through our operations, but rather as a performance measurement for our low commission.

How do Carriers pay Defender Dispatch for services?

Carriers can pay us via their factoring company, via ACH and/or putting a debit/credit card on file. Every week we send carrier an invoice one week in arrears for any payments via ACH and/or debit/credit cards.

What kind of paperwork do you process for Carriers?

Yes, we handle broker/shipper packets on the behalf of carriers as well as any other documents required for load booking. Lastly, we handle submitting load information to brokers and shippers as requested by carriers.

What is the process of booking a load?

Our agents will stay in contact with you and/or your drivers to obtain their current location and ETA to delivery. Once we know where you are and where you’re going, we’ll begin working on getting you a reload. Once a qualified load is found, our agents will begin to gather information and negotiate rates. We’ll always contact you for approval on every load so there’s nothing to worry about. If you agree to the load offer, we will begin the set-up process, completing packets, requesting insurance certificates, and submitting the necessary documents to the broker. Once complete we will sign the rate confirmation, dispatch you or your driver, send the load information to the driver via email and email the Fleet Owner for your reference.

What if I chose to refuse a freight load that you offer me?

We do not force dispatch. If a load offer does not suit your needs, we will continue to look for a load that is acceptable and approved by you.

What brokers or shippers do we conduct business with?

We only do business with the brokers and shippers that have a good reputation, great credit rating, and value our carriers.

How do I know if a shipper or a broker will pay me on time?

We only work with reputable shippers and brokers and in addition to that, always checks their credit worthiness even if they are our longtime partners, therefore, our carrier clients have a complete peace of mind.

Documentation needed to sign up for your services today?

Your company’s DOT Letter of Authority, Signed W-9 Form, Certificate of Insurance and Signed Defender Dispatch Agreement.

What are our Commercial Insurance Requirements?

1 Million General Liability and $100,000 Cargo Coverage

Are there any additional charges for creating Invoice & Billing?

No, It’s Free with Defender Dispatch Service.

What are the types of truck the Defender Dispatch Work With?

Semi-Tractors: Power Only, Dry Van, Reefer, and Flatbed

How are Fleet Owners and Truck Owners charged?

Defender Dispatch charges dispatch fees per load. The load is booked in the carrier and/or owner operators name. The carrier and/or owner operator is paid and after successful delivery, Defender Dispatch invoices the carrier for the agreed upon dispatch fee.

How frequently can I get the Load?

Yes! We do help with Driver Recruitment. Defender Dispatch has collaborated with driver recruiting services to further assistance our clients with driver candidates.

What Additional Services are Provided by Defender Dispatch?

Defender Dispatch is the Future of Trucking, We have partnerships with Business Consultants, Factoring, Driver Recruitment, ELD, Insurance, Payroll Processing, and Trailer Leasing. Defender clients have access to bundle deals and discounts from our service providers.